Dear Customers, Partners, and Relevant Parties,
During a recent product quality inspection bigbear pharma discovered that the sealing stickers used on certain medicinal products had quality defects. Following investigation, it was confirmed that the issue was caused by abnormal quality control during production by the sealing sticker supplier, which may cause some sealing stickers to crack, break, or partially detach during product transportation, handling, or storage.
The above situation involves only the quality of the sealing stickers themselves and does not affect the production, packaging, quality, safety, or efficacy of the medicines. A product with a broken sealing sticker does not indicate that the product has been opened, unsealed, or tampered with.
The relevant medicines were manufactured and inspected in accordance with the prescribed production processes and quality standards and meet release requirements.
(The above images are for illustrative purposes only to show the condition of the sealing stickers.)
Figure 1: Example of a sealing sticker that broke during transportation
Note: Due to abnormal material quality of the sealing stickers, some products may experience cracking or breakage of the sealing sticker during transportation or handling; however, the product packaging remains intact overall, and the medicine has not been opened.
Figure 2: Example of a sealing sticker in normal condition
Note: A normal sealing sticker should remain fully adhered. Compared with Figure 1, the breakage is a material issue with the sealing sticker and is not caused by manual opening or tampering.
Confirmation Items
At present, our company has required the sealing sticker supplier to immediately implement corrective actions and to strengthen incoming material inspection and quality control of packaging materials to prevent similar situations from recurring.
If individual products are found to have broken sealing stickers, please make a comprehensive assessment based on the integrity of the product packaging, anti-counterfeiting marks, batch number, and other packaging conditions.
Contact Information
If you have any questions or need further assistance, please contact our customer service or the relevant person in charge.
We sincerely apologize for any inconvenience this may cause and thank you for your understanding and support.
This statement is hereby issued.
